Running a cleaning business requires constant communication. Clients have questions about upcoming appointments. Cleaners need schedule details. Someone wants to reschedule, add a service, or confirm that the team is on the way.

Until now, many of those conversations happened outside Allison, often through a personal phone.

With Allison’s new two-way messaging, you can now send and receive text messages with clients and cleaners directly inside Allison.

Keep business conversations off your personal phone

You should not have to give every client and employee your personal phone number to keep the business moving.

Two-way messaging gives your business a dedicated place to manage conversations. Your team can communicate professionally without mixing client messages into personal text threads or relying on one person’s phone to know what was said.

It also creates better continuity. Conversations stay connected to the business, making it easier for the right person to respond and understand what has already happened.

See the full picture while you respond

A text message rarely tells the whole story.

When you open a client conversation in Allison, the information you are most likely to need is right there in front of you. You can see details such as:

• The client’s contact information

• Their service address

• Their next scheduled cleaning

• Payment and invoice information

• Relevant notes and customer details

  
  

Instead of receiving a message and then searching through another system to understand who the client is or what they have scheduled, you can see the conversation and the operational context together.

That means faster responses, fewer mistakes, and less time spent switching between screens.

Take action without leaving the conversation

Two-way messaging is not just an inbox. Allison also provides quick, one-click actions based on the context of the conversation.

If a prospective client is ready to schedule, you can begin adding the job directly from the conversation. If an existing client has a question, you can quickly open their profile, review their upcoming service, or access the information needed to help them.

The goal is simple: reduce the distance between a message and the action it requires.

Message clients and cleaners in one place

Two-way messaging is available for conversations with both clients and cleaners.

Use it to:

• Answer questions about an upcoming cleaning

• Coordinate schedule changes

• Follow up with a prospective client

• Confirm service details

• Communicate important updates to cleaners

• Keep day-to-day conversations connected to the rest of your operation

Rather than treating communication as a separate part of the business, Allison brings it into the same system where you already manage clients, jobs, schedules, payments, and employees.

Getting started

To use two-way messaging, you will currently need to connect your own Twilio account to Allison. Twilio provides the messaging infrastructure, while Allison gives you the inbox, client and cleaner context, and in-product actions that make those conversations operationally useful.

Once your Twilio account is connected, you can begin managing two-way conversations directly through Allison.

Two-way messaging is available now.

FAQ

Is Allison two-way messaging available now?

Yes. Open messaging in your Allison account, or request a demo for a walkthrough.

Who can I text?

Clients, potential clients, and cleaners - with helpful context about that contact beside the SMS thread.

What context shows while I am texting?

Helpful details about who you are talking to, including things like an upcoming job, an outstanding quote, and unpaid invoices. Allison also shows in realtime when another teammate is typing or texting that same contact.

Allison now provides cleaning businesses with:

✅ Scheduling

✅ Quoting

✅ Invoicing & Online payments

✅ Two-way messaging

✅ Reminders and automations

✅ Payroll Reporting

✅ Cleaner Mobile App

✅ Capacity Planning

✅ Calendar View with drag-n-drop

✅ Online scheduling and instant quoting