Terms of Service

Terms of Service

Effective Date: March 12th, 2025

Last updated: July 11th, 2025

These Terms of Service (“Terms”) govern your use of the software and services provided by The Allison Platform Company (“Allison,” “we,” “our,” or “us”), a company registered in the State of Tennessee, USA. By accessing or using our website, platform, or services (collectively, the “Service”), you agree to be bound by these Terms.



1. Scope of Terms

These Terms apply to all use of the Service, including:

  • Our core subscription software platform (“Service”);

  • Free tools, resources, calculators, and other content provided on our website (“Website Tools”).

Website Tools are provided “as is” without warranties of any kind, even if you are not a paid subscriber. Allison reserves the right to modify, restrict, or discontinue any feature at any time.


2. Eligibility & Authority to Bind

  • You must be at least 18 years old to use the Service.

  • You must be a human; automated signups (e.g., bots) are prohibited.

  • By creating an account, you represent that you are authorized to bind your organization or company to these Terms. If you lack this authority, you may not use the Service.


3. Account Terms

  • You must provide accurate information (e.g., legal name, business email) when creating an account.

  • You are responsible for maintaining the security of your login credentials.

  • A unique login is required for each user; sharing credentials is strictly prohibited.

  • We are not liable for any loss or damage caused by your failure to maintain account security.


4. Use of Service

  • You may not use the Service for unlawful, abusive, or unauthorized purposes.

  • You agree to comply with all applicable laws, including those related to privacy, intellectual property, and labor practices.

  • Allison may suspend or terminate your account for violations of these Terms.


5. Subscription, Billing & Refunds

  • A valid payment method is required for subscriptions.

  • Your subscription begins on your designated go-live date, mutually agreed during onboarding.

  • If a go-live date is not confirmed within 30 days, billing may begin on day 31 unless otherwise agreed in writing.

  • Fees are billed in advance (monthly or annually) and are non-refundable.

  • No credits are issued for unused time, partial months, or downgrades.

  • All fees are exclusive of taxes; you are responsible for applicable taxes.

  • Failure to pay may result in suspension, termination, or permanent deletion of your account and data per our retention policy.


6. Workforce Accuracy & Classification


6.1 Workforce Accuracy Requirement

  • You agree to provide accurate workforce information (employees, contractors, etc.) for billing and access purposes.

  • Changes to your workforce must be promptly updated in your account.

  • Allison may request verification of this information.

  • Misrepresentation is a material breach and may result in plan adjustments, suspension, or termination.


6.2 Contractor Classification and Assignment Responsibility

Allison provides scheduling and workforce management tools for convenience only. You are solely responsible for legal compliance with all labor, tax, and employment regulations, including:

  • Proper classification of workers (e.g., W-2 vs. 1099),

  • Required documentation, and

  • Communication or agreements related to work assignments.

We do not provide legal, financial, tax, or HR advice. If you use Allison to manage contractors, you represent that you have proper consents and are compliant with all laws. Allison disclaims liability for misclassification, regulatory violations, or disputes.


6.3 Neutral Terminology Disclaimer

Terms like “Employee,” “Contractor,” or “Staff” used in the platform are for software organization only. They do not create or imply a legal classification or employment relationship. You remain solely responsible for accurate classification.


7. Unique Login Credentials Policy

  • Each user must have their own login credentials.

  • Sharing logins may result in limited support, suspension, or termination.

  • This policy protects account integrity and audit records.


8. Data & Privacy

  • Your use of the Service is governed by our Privacy Policy.

  • By using the Service, you consent to our collection, use, and disclosure of data as described in the Privacy Policy.

  • We comply with applicable privacy laws, including CCPA and GDPR where relevant.


9. Service Availability

  • The Service is provided “as is” and “as available.”

  • We do not guarantee uninterrupted or error-free access.

  • Temporary downtime may occur due to maintenance, updates, or third-party outages.


10. Modifications

  • We may update these Terms or the Service at any time.

  • If changes are material, we will notify you at least 30 days in advance via email or in-app messaging.

  • Continued use after updates constitutes acceptance of the revised Terms.


11. Termination

  • You may cancel your subscription by emailing support. Cancellation is effective immediately; no refunds will be issued for the current billing cycle.

  • We may suspend or terminate accounts for any reason, including violation of these Terms.


12. Intellectual Property

  • You retain ownership of your content. By using the Service, you grant Allison a limited license to use, store, and process your content solely to provide the Service.

  • All software, branding, and design remain Allison’s property and may not be copied or reused without permission.


13. Third-Party Services

We may rely on external vendors (e.g., hosting, payment processing). Allison is not responsible for outages or failures caused by third parties.


14. Warranty Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, or non-infringement.


15. Limitation of Liability

To the fullest extent allowed by law:

  • Allison will not be liable for indirect, incidental, or consequential damages, including lost profits, goodwill, or data.

  • Our maximum liability for any claim will not exceed fees you paid in the three months preceding the claim.


16. Indemnification

You agree to indemnify and hold harmless Allison, its officers, employees, and agents from claims or losses related to your use of the Service, breach of these Terms, or violation of third-party rights.


17. Governing Law & Venue

These Terms are governed by the laws of Tennessee, USA. Disputes will be resolved exclusively in the state or federal courts of Williamson County, Tennessee.


18. General Provisions

  • If any term is found unenforceable, remaining provisions remain valid.

  • These Terms constitute the full agreement between you and Allison.

  • Sections related to billing, termination, IP, disclaimers, and indemnity survive termination.


19. Permissions & User Roles

You are solely responsible for assigning roles and permissions within your account. Allison does not monitor or validate your internal access controls.


20. Feedback License

If you submit ideas or feedback, you grant Allison a perpetual, royalty-free license to use it without obligation.


21. Promotions

Promotions, discounts, and referral programs are discretionary and may be modified or discontinued at any time. They do not create ongoing obligations.


22. Force Majeure

We are not liable for service failures caused by events beyond our control, including natural disasters, outages, or government actions.


23. Publicity Rights

Unless you opt out in writing, you grant Allison permission to use your company name and logo in marketing materials.


24. AI & Automation Disclaimer

Some features may use AI or automation to assist users. These tools are experimental and subject to change.


25. SMS & Messaging Compliance

By enabling SMS features, you represent that you have obtained all legally required consents to send messages to your customers. You are solely responsible for compliance with TCPA, CAN-SPAM, and related laws. Allison disclaims all messaging-related liability.


26. Data Retention & Export

Upon account termination, Allison may delete your data according to its retention policy.
You may request a data export prior to account termination, and we will make commercially reasonable efforts to provide it. We are not obligated to maintain or recover data after closure.

Questions?

For support or legal inquiries, contact us at: team@getallison.com