These Terms of Service (“Terms”) govern your use of the software and services provided by The Allison Platform Company (“Allison,” “we,” “our,” or “us”), a company registered in the State of Tennessee, USA. By accessing or using our website, platform, or services (collectively, the “Service”), you agree to be bound by these Terms.

0. Scope of Terms

These Terms govern your use of all services provided by Allison, including the core software platform (the “Service”) and any free tools, resources, or calculators available on our website (collectively, the “Website Tools”). Use of the Website Tools is subject to these Terms, even if you do not subscribe to the paid Service.

Website resources, including the Allison Free Tools, blog, and general site content, are provided on an 'as is' basis without warranties of any kind. Allison reserves the right to modify, restrict, or discontinue these resources at any time without notice.

1. Eligibility & Account Terms

- You must be at least 18 years old to use the Service.

- You must be a human; automated signups (e.g., bots) are prohibited.

- You must provide a valid business email, legal name, and any other required information to create an account.

- You are responsible for maintaining the security of your login credentials. We are not liable for any loss or damage from your failure to comply with this obligation.

- A separate login must be created for each user. Sharing login credentials among users is strictly prohibited.

2. Use of Service

- You may not use the Service for any unlawful, abusive, or unauthorized purposes.

- You agree to comply with all applicable laws and regulations, including those related to data privacy, intellectual property, and labor practices.

- Allison reserves the right to suspend or terminate your account for violations of these Terms.

3. Subscription, Billing & Refund Policy

- A valid credit card is required for all subscriptions.

- Your subscription begins on your designated go-live date, which will be mutually agreed upon between you and the Allison team during onboarding. You will not be charged until your go-live date, at which point your subscription term and billing cycle will begin.

- If no go-live date is confirmed within 30 days of account creation, Allison reserves the right to begin billing from the 31st day, unless otherwise agreed in writing.

- The Service is billed in advance on a monthly or annual basis, depending on your selection, and is non-refundable.

- No credits or refunds will be issued for unused time, partial months, downgrades, or unused accounts.

- All fees are exclusive of applicable taxes. You are responsible for any taxes, levies, or duties.

4. Workforce Accuracy Requirement

- You agree to accurately represent your workforce (including employees and contractors) for billing and access control purposes.

- You must promptly update your account to reflect any changes in your workforce composition.

- Allison reserves the right to request documentation verifying this information.

- Misrepresentation of workforce size is a material breach of these Terms and may result in plan changes, account suspension, or termination.

5. Unique Login Credentials Policy

- Each person accessing the Service must use their own unique login credentials. Sharing login information, including between owners and office staff, is prohibited.

- Non-compliance may result in limited support, account suspension, or termination.

- This policy helps maintain data security and accurate audit trails.

6. Data and Privacy

- Your use of the Service is also governed by our Privacy Policy. We respect your data and are committed to protecting your privacy.

- By using the Service, you consent to our collection, use, and disclosure of personal and business data as described in the Privacy Policy.

- We comply with applicable data privacy laws, including CCPA and GDPR where applicable.

7. Support and Service Availability

- Technical support is available to paying users via email.

- The Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access or error-free performance.

- Service interruptions may occur due to maintenance, upgrades, or external dependencies.

8. Modifications to the Service or Terms

- We may update the Service or these Terms at any time. If changes are material, we will provide at least 30 days’ notice via email or within the product.

- Continued use of the Service after changes go into effect constitutes your acceptance of the revised Terms.

9. Termination

- You may cancel your subscription at any time through your billing settings. Cancellations are effective immediately and you will not be charged again, but no refunds will be issued for the current billing period.

- We may suspend or terminate your account for any reason, including but not limited to violation of these Terms.

10. Intellectual Property

- You retain all rights to your content. By using the Service, you grant Allison a limited, non-exclusive license to use, store, and process your content solely to provide the Service.

- The software, design, and branding of the Service are owned by Allison and may not be copied or reused without written permission.

11. Third-Party Services

- Allison may rely on third-party services (e.g., hosting providers, payment processors). We are not responsible for service disruptions caused by these vendors.

12. Limitation of Liability

To the maximum extent permitted by law:

- Allison shall not be liable for indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, or data.

- Our total liability for any claim related to the Service shall not exceed the amount paid by you to Allison in the 3 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Allison, its officers, employees, and agents from any claims, losses, or liabilities arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Williamson, Tennessee.

15. General Provisions

- If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.

- These Terms constitute the entire agreement between you and Allison.

- Sections related to billing, termination, content ownership, disclaimers, limitations of liability, and indemnity will survive termination of your account.

16. Customer Control & In-App Permissions

You are solely responsible for managing and assigning permissions to users within your organization. Allison does not control, monitor, or validate user roles or access levels set within your account.

We are not liable for any misuse, unauthorized access, or exposure of sensitive data that occurs as a result of your internal user permission configuration, including but not limited to the sharing or visibility of appointment schedules, payroll, or customer data.

17. Feedback and Suggestions

If you submit feedback, ideas, or suggestions regarding the Service, you agree that Allison may use such feedback for any purpose without obligation, compensation, or restriction. You grant Allison a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use and incorporate the feedback into the Service or other products or services, whether developed now or in the future.

18. Promotions and Contests

From time to time, Allison may offer promotional events, referral programs, sweepstakes, or contests (“Promotions”). These Promotions may be subject to additional terms and conditions, which will be made available at the time of the Promotion. In the event of any conflict between these Terms and the terms of a specific Promotion, the terms of the Promotion shall control for that Promotion only.

19. Force Majeure

Allison shall not be held liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, power outages, internet service disruptions, labor shortages, government actions, or other unforeseen events (“Force Majeure Events”). During such events, we will make reasonable efforts to resume normal operations as quickly as possible.

20. Publicity Rights

Unless otherwise agreed in writing, you grant Allison the right to use your company name and logo to identify you as a customer on our website, marketing materials, or social media. You may opt out of this at any time by emailing us at team@getallison.com.

21. AI and Automation Features

Certain features of the Service may use automation or artificial intelligence (AI) to enhance performance, such as streamlining scheduling, reporting, or customer insights. These tools are provided to assist users and are subject to change as our platform evolves. By using the Service, you acknowledge and accept the use of such technologies.

Questions?

For support or legal inquiries, contact us at: team@getallison.com