These Terms of Service (“Terms”) govern your use of the software and services provided by The Allison Platform Company (“Allison,” “we,” “our,” or “us”), a company registered in the State of Tennessee, USA. By accessing or using our website, platform, or services (collectively, the “Service”), you agree to be bound by these Terms.

1. Scope of Terms

These Terms apply to all use of the Service, including:

• Our core subscription software platform (“Service”);

• Free tools, resources, calculators, and other content provided on our website (“Website Tools”).

Website Tools are provided “as is” without warranties of any kind, even if you are not a paid subscriber. Allison reserves the right to modify, restrict, or discontinue any feature at any time.

2. Eligibility & Authority to Bind

• You must be at least 18 years old to use the Service.

• You must be a human; automated signups (e.g., bots) are prohibited.

• By creating an account, you represent that you are authorized to bind your organization or company to these Terms. If you lack this authority, you may not use the Service.

• If you access the Service through a third-party program or sponsor, you acknowledge that your use of the Service is subject to these Terms and may be limited or terminated if your eligibility under that program changes.

3. Account Terms

• You must provide accurate information (e.g., legal name, business email) when creating an account.

• You are responsible for maintaining the security of your login credentials.

• A unique login is required for each user; sharing credentials is strictly prohibited.

• We are not liable for any loss or damage caused by your failure to maintain account security.

4. Use of Service

• You may not use the Service for unlawful, abusive, or unauthorized purposes.

• You agree to comply with all applicable laws, including those related to privacy, intellectual property, and labor practices.

• Allison may suspend or terminate your account for violations of these Terms.

5. Subscription, Billing & Refunds

• A valid payment method is required to initiate and maintain a subscription.

• Your subscription commences upon successful completion of the checkout process through Stripe and will continue on a recurring basis according to the billing interval selected (monthly or annually).

• All fees are due and payable in advance and are non-refundable. No credits or prorations shall be issued for unused time, partial billing periods, or subscription downgrades.

• All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities, and you are responsible for the payment of all such taxes.

• Failure to remit payment when due may result in the suspension or termination of your access to the Services, and permanent deletion of your account and associated data in accordance with our data retention policy.

• For users accessing Allison through a sponsoring partner, billing responsibility remains with the sponsor unless and until the user transitions to a direct paid subscription with Allison.

6. Workforce Accuracy & Classification

6.1 Workforce Accuracy Requirement

• You agree to provide accurate workforce information (employees, contractors, etc.) for billing and access purposes.

• Changes to your workforce must be promptly updated in your account.

• Allison may request verification of this information.

• Misrepresentation is a material breach and may result in plan adjustments, suspension, or termination.

6.2 Contractor Classification and Assignment Responsibility

Allison provides scheduling and workforce management tools for convenience only. You are solely responsible for legal compliance with all labor, tax, and employment regulations, including:

• Proper classification of workers (e.g., W-2 vs. 1099),

• Required documentation, and

• Communication or agreements related to work assignments.

We do not provide legal, financial, tax, or HR advice. If you use Allison to manage contractors, you represent that you have proper consents and are compliant with all laws. Allison disclaims liability for misclassification, regulatory violations, or disputes.

6.3 Neutral Terminology Disclaimer

Terms like “Employee,” “Contractor,” or “Staff” used in the platform are for software organization only. They do not create or imply a legal classification or employment relationship. You remain solely responsible for accurate classification.

7. Unique Login Credentials Policy

• Each user must have their own login credentials.

• Sharing logins may result in limited support, suspension, or termination.

• This policy protects account integrity and audit records.

8. Data & Privacy

• Your use of the Service is governed by our Privacy Policy.

• By using the Service, you consent to our collection, use, and disclosure of data as described in the Privacy Policy.

• We comply with applicable privacy laws, including CCPA and GDPR where relevant.

8.1 Data Processing

• When you use Allison to store or manage your customers' personal information, you are the data controller and Allison acts as a data processor on your behalf. We process that data solely to provide and maintain the Service.

• Allison offers a Data Processing Addendum ("DPA") to customers who require one for regulatory or contractual compliance. The DPA covers the scope of processing, data security commitments, sub-processor disclosures, breach notification timelines, and data subject rights support. To request a copy of our DPA or to execute one for your account, contact us at support@getallison.com.

9. Service Availability

• The Service is provided “as is” and “as available.”

• We do not guarantee uninterrupted or error-free access.

• Temporary downtime may occur due to maintenance, updates, or third-party outages.

10. Modifications

• We may update these Terms or the Service at any time.

• If changes are material, we will notify you at least 30 days in advance via email or in-app messaging.

• Continued use after updates constitutes acceptance of the revised Terms.

11. Cancellation & Termination

11.1 How to Cancel You can cancel your subscription at any time from your account Settings page inside Allison. Cancellation takes effect at the end of your current billing cycle. No refunds, credits, or prorations will be issued for the remaining time in a billing period.

11.2 What Happens After Cancellation Upon cancellation, your access to the Service continues until the end of the current billing period. After that, your account will be placed in a read-only state for 30 days, during which you may request a data export. After the 30-day window, your account and associated data may be permanently deleted in accordance with our data retention policy.

11.3 Termination by Allison We may suspend or terminate your account at any time for violation of these Terms, non-payment, or any other reason at our sole discretion. In the case of termination for cause, access may be revoked immediately without a refund.

11.4 Sponsored Users Allison may terminate or suspend access for sponsored users upon notification from the sponsoring partner that the user is no longer eligible or active within the partner program.

11.5 Transition to Direct Billing for Sponsored Users If your access to the Service is provided through a sponsoring partner and that sponsorship ends or you lose eligibility, Allison may require you to establish direct billing to maintain access. Users who do not establish billing within the timeframe communicated by Allison may have their accounts placed into restricted mode or suspended. Allison has no obligation to maintain or restore access for users who do not transition to a paid subscription.

11.6 Survival Sections related to billing, intellectual property, disclaimers, indemnification, dispute resolution, and data processing survive termination.

12. Intellectual Property

• You retain ownership of your content. By using the Service, you grant Allison a limited license to use, store, and process your content solely to provide the Service.

• All software, branding, and design remain Allison’s property and may not be copied or reused without permission.

• 12.1 Aggregated & Anonymized Data

  Allison may collect, aggregate, and anonymize data derived from your use of the Service in a form that does not identify you, your business, or your customers. We may use this anonymized, aggregated data for any lawful purpose, including product improvement, industry benchmarking, research, and marketing — during and after the term of your subscription. This data cannot be re-identified or traced back to any individual account.

13. Third-Party Services

We may rely on external vendors (e.g., hosting, payment processing). Allison is not responsible for outages or failures caused by third parties.

13.1 Third-Party Sponsored Access

If you receive access to the Service through a third-party program, sponsor, or partner (including educational or coaching programs), that access is provided on a temporary and conditional basis. Continued access to the Service depends on your ongoing eligibility under that third-party program. Sponsored access does not create a paid subscription, does not guarantee permanent access, and may be modified or terminated at any time based on the sponsoring partner’s agreement with Allison or your status within their program. Allison retains the sole discretion to determine eligibility for sponsored access and may suspend, modify, or revoke access for any sponsored user at any time.

14. Warranty Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, or non-infringement.

15. Limitation of Liability

To the fullest extent allowed by law:

• Allison will not be liable for indirect, incidental, or consequential damages, including lost profits, goodwill, or data.

• Our maximum liability for any claim will not exceed fees you paid in the three months preceding the claim.

16. Indemnification

You agree to indemnify and hold harmless Allison, its officers, employees, and agents from claims or losses related to your use of the Service, breach of these Terms, or violation of third-party rights.

17. Governing Law & Venue

These Terms are governed by the laws of Tennessee, USA. Disputes will be resolved exclusively in the state or federal courts of Williamson County, Tennessee.

17.1 Informal Resolution First Before filing any formal claim, you agree to contact us at team@getallison.com and describe the dispute. We'll work in good faith to resolve it within 30 days.

17.2 Binding Arbitration If we can't resolve the dispute informally, you and Allison agree to resolve it through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. Arbitration will take place in Williamson County, Tennessee, unless both parties agree to a different location or virtual proceedings. The arbitrator's decision is final and enforceable in any court of competent jurisdiction.

17.3 Class Action Waiver All disputes must be brought in your individual capacity, not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

17.4 Exceptions Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent unauthorized access to the Service. Small claims court actions in Williamson County, Tennessee are also permitted.

17.5 Governing Law & Venue These Terms are governed by the laws of the State of Tennessee, USA, without regard to conflict-of-law principles. For any matter not subject to arbitration, exclusive jurisdiction lies in the state or federal courts of Williamson County, Tennessee.

18. General Provisions

• If any term is found unenforceable, remaining provisions remain valid.

• These Terms constitute the full agreement between you and Allison.

• Sections related to billing, termination, IP, disclaimers, and indemnity survive termination.

• If any conflict exists between these Terms and a sponsoring partner’s program terms or representations, these Terms shall control.

19. Permissions & User Roles

You are solely responsible for assigning roles and permissions within your account. Allison does not monitor or validate your internal access controls.

20. Feedback License

If you submit ideas or feedback, you grant Allison a perpetual, royalty-free license to use it without obligation.

21. Promotions

Promotions, discounts, and referral programs are discretionary and may be modified or discontinued at any time. They do not create ongoing obligations.

22. Force Majeure

We are not liable for service failures caused by events beyond our control, including natural disasters, outages, or government actions.

23. Publicity Rights

Unless you opt out in writing, you grant Allison permission to use your company name and logo in marketing materials.

24. AI & Automation

24.1 AI-Assisted Features Allison may use artificial intelligence and machine learning to provide features such as suggested pricing, schedule optimization, content generation, risk detection, and other automated recommendations. These features are tools to assist your decision-making — they are not professional advice of any kind (legal, financial, tax, or otherwise).

24.2 Your Responsibility You are solely responsible for reviewing, verifying, and approving any AI-generated output before acting on it or sharing it with your customers. Allison does not guarantee the accuracy, completeness, or appropriateness of any AI-generated content.

24.3 Data and AI Allison does not use your business data or your customers' personal information to train general-purpose AI models. Data processed through AI features is used solely to deliver those features to your account. Our use of third-party AI providers is governed by agreements that prohibit the use of your data for model training.

24.4 Changes to AI Features AI-powered features are subject to change, improvement, or discontinuation at any time. We will notify you of material changes that affect how your data is processed through AI features.

25. SMS & Messaging Compliance

By enabling SMS features, you represent that you have obtained all legally required consents to send messages to your customers. You are solely responsible for compliance with TCPA, CAN-SPAM, and related laws. Allison disclaims all messaging-related liability.

26. Data Retention & Export

Upon account termination, Allison may delete your data according to its retention policy.
You may request a data export prior to account termination, and we will make commercially reasonable efforts to provide it. We are not obligated to maintain or recover data after closure.

Questions?

For support or legal inquiries, contact us at: team@getallison.com