📄 SMS Consent Compliance Policy

Effective Date: July 10th, 2025

Allison is a software platform that helps residential and commercial cleaning businesses manage operations, including scheduling and sending SMS appointment reminders to their customers.

SMS reminders are entirely optional. Cleaning businesses using Allison must obtain separate, explicit consent from their customers before sending any SMS communications. Consent cannot be bundled with general agreements or terms of service.

To ensure responsible use of SMS messaging, Allison enforces a clear, standardized opt-in policy for all users who send messages to their clients through our platform.

✅ How Consent Is Collected

Allison users (cleaning businesses) are required to collect standalone, unbundled consent before sending any SMS messages. Consent is obtained in one of two ways:

1. Verbal Consent

Consent may be collected during a phone call, in-person conversation, or video meeting. We provide the following approved script:

Verbal Opt-In Script:

“Hi [Customer Name], to help you stay updated about your cleaning appointments, we can send you SMS reminders and updates. Do we have your permission to text you at this number?”

(Wait for a clear “Yes.”)

“Thanks! You can reply STOP at any time to unsubscribe.”

Users must log this consent in Allison, including:

  • Customer name

  • Phone number

  • Date and time of consent

  • Team member who obtained the consent

2. Email-Based Consent

Alternatively, users may obtain consent via email. We provide the following template:

Subject: Confirming Text Message Consent

Hi [Customer Name],

We’d love to send you reminders and updates about your upcoming cleaning services via text message. Do we have your permission to text you at [XXX-XXX-XXXX]?

Message and data rates may apply. You can reply STOP to unsubscribe at any time.

Just reply "Yes" to confirm.

— [Cleaning Business Name]

When a customer replies with “Yes” or similar confirmation, users must log that reply and associate it with the customer’s profile in Allison.

🔁 Opt-Out Instructions

All SMS messages sent through Allison include standard opt-out instructions in the first message:

“You’re subscribed to cleaning reminders from [Business Name]. Reply STOP to unsubscribe. Msg & data rates may apply.”

Replying STOP automatically unsubscribes the recipient and suppresses all future SMS communications.

📄 User Responsibility

By enabling SMS features, users agree to the following (as outlined in our Terms of Service):

“By enabling or using SMS features in Allison, you represent and warrant that your customers have separately and explicitly consented to receive SMS communications from your business, and that consent is not a condition of using your services. You agree to comply with all applicable laws including the Telephone Consumer Protection Act (TCPA). Allison is not liable for any misuse of SMS features by its users.”

🧾 Questions?

If you are an Allison user and have questions about SMS compliance, please reach out to us at team@getallison.com.