At Allison, we care deeply about your trust—and your data. This Privacy Policy explains how we collect, use, and protect information when you use our services. Whether you're a business owner, admin, or field team member, we’re committed to transparency and simplicity.

By using Allison (our platform, website, or any connected services), you agree to the terms in this Privacy Policy.

1. Who We Are

Allison is a business management platform built for residential and commercial cleaning companies. We’re headquartered in Tennessee, USA, and serve customers across the U.S. and (soon!) beyond.

2. What We Collect

Information You Provide

We collect the following types of information when you interact with Allison:

• Business identity details: Name, business email, phone number, company name, and role/title
  
  
  

• Account access details: Names and email addresses of team members, plus login credentials for each user
  
  
  

• Billing details: Payment method, billing contact info, and transaction history (note: payment details are processed securely via third-party services like Stripe)
  
  
  

• Business and customer data you enter: This includes customer names, addresses, contact details, job schedules, invoices, team assignments, payroll information, notes, images, and any other data you upload or input into Allison
  
  
  

Information We Collect Automatically

• IP address, browser type, and device info
  
  
  

• Pages visited, session length, and clicks
  
  
  

• App usage data (to help us improve the experience)
  
  
  

• Mobile info if you use the app (like OS type, crash logs)
  
  
  

Optional: Location Info

We may collect location data (with your permission) for things like time tracking or routing, but you can turn this off at any time in your device settings.

3. How We Use Your Information

We only collect what we need to help you run your business better. Here’s how we use your data:

• To deliver core platform features and functionality
  
  
  

• To provide support and respond to your requests
  
  
  

• To send onboarding tips, product updates, or essential alerts
  
  
  

• To improve Allison through usage insights and analytics
  
  
  

• To comply with legal obligations

  
  

• 3.1 Aggregated & Anonymized Data

  We may create anonymized, aggregated data sets from information collected through the Service. This data is stripped of any details that could identify you, your business, or your customers. Once anonymized, this data is no longer considered personal information.

  We may use aggregated data for purposes including:

  • Improving and developing the product

  • Publishing industry benchmarks or trend reports

  • Marketing and promotional materials (e.g., average growth rates, platform-wide statistics)

  • Internal research and analytics

  This use may continue after your account is closed. Aggregated data cannot be reversed or re-linked to your account.
  
  
  

We do not sell your data. Ever.

4. Customer Data Belongs to You

If you're a cleaning business using Allison, you may upload your customers’ personal information (names, addresses, contact info). This data is yours. You’re the “data controller,” and we act only as a “processor” on your behalf.

We never use or access your customer data except:

• To provide support if you ask us to
  
  
  

• To troubleshoot or maintain the system
  
  
  

• When legally required
  
  
  

5. Sharing with Third Parties

We may share your information with trusted service providers who help us operate and improve Allison. These providers fall into the following categories:

• Cloud infrastructure and hosting

• Payment processing

• Customer support and communication tools

• Email delivery and transactional messaging

• Product analytics and performance monitoring

• AI and machine learning processing (see Section 14)

Each provider is bound by contract to protect your data, limit its use to the services they provide to us, and comply with applicable privacy laws. We do not sell, rent, or share your data for advertising purposes.

A current list of sub-processors is available upon request by emailing support@getallison.com.

6. Data Retention

We keep your data only as long as needed to:

• Provide the service
  
  
  

• Meet legal, accounting, or regulatory obligations
  
  
  

• Resolve disputes
  
  
  

When your account is closed, we may retain some data for backup or legal reasons, but we’ll securely delete anything no longer required.

Want your data deleted? Just email us at team@getallison.com and we’ll guide you through it.

7. Data Security

Allison uses industry-standard security measures, including encryption in transit, role-based access controls, and audit logs. No system is perfect, but we’re committed to protecting your information.

8. Cookies & Tracking

We use cookies and similar tools to:

• Save your login session
  
  
  

• Understand how users navigate the product
  
  
  

• Improve the overall user experience
  
  
  

You can manage cookie settings in your browser. Blocking cookies may impact certain features.

9. Your Rights

Depending on where you live, you may have the right to:

• Access a copy of your data
  
  
  

• Correct or update inaccurate info
  
  
  

• Delete your data (“right to be forgotten”)
  
  
  

• Opt out of certain types of processing
  
  
  

To exercise any of these rights, email team@getallison.com. We’ll respond promptly.

10. Data Transfers

Allison is U.S.-based, and your data is stored in the United States. If you’re outside the U.S., you acknowledge that your data may be transferred and processed in the U.S. under U.S. laws.

11. Children’s Privacy

Allison is not intended for use by children under 18, and we do not knowingly collect data from them. If you believe a child has provided us with personal info, contact us and we’ll delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you via email or through the platform.

The latest version will always be posted here with the “Last Updated” date at the top.

13. AI Data Processing

Allison uses artificial intelligence and machine learning to power certain product features, including suggested pricing, schedule optimization, content generation, and risk detection.

When AI features process your data, the following applies:

• We use third-party AI providers to deliver some AI-powered features. These providers are bound by data processing agreements that prohibit them from retaining, training on, or repurposing your data.

• Customer PII is minimized. Where possible, we limit the personal information sent to AI providers to what is necessary to deliver the feature. We do not send your customers' full records to AI systems unless the feature requires it to function (e.g., generating a customer-facing message).

  
  

For questions about how a specific feature processes your data, contact support@getallison.com.

14. Geographic Availability

Allison is currently available exclusively to businesses operating in the United States. All data is stored and processed within the United States, and our platform, billing, tax handling, and compliance features are designed for U.S.-based operations.

If you are located outside the United States, you may not use the Service at this time. As we expand availability to additional regions, we will update this policy and the applicable terms accordingly.

15. Contact Us

Questions, requests, or concerns?
Reach out to team@getallison.com and we’ll help you out.