Effective Date: March 12, 2025
Contact: team@getallison.com
At Allison, we care deeply about your trust—and your data. This Privacy Policy explains how we collect, use, and protect information when you use our services. Whether you're a business owner, admin, or field team member, we’re committed to transparency and simplicity.
By using Allison (our platform, website, or any connected services), you agree to the terms in this Privacy Policy.
1. Who We Are
Allison is a business management platform built for residential and commercial cleaning companies. We’re headquartered in Tennessee, USA, and serve customers across the U.S. and (soon!) beyond.
2. What We Collect
Information You Provide
We collect the following types of information when you interact with Allison:
Business identity details: Name, business email, phone number, company name, and role/title
Account access details: Names and email addresses of team members, plus login credentials for each user
Billing details: Payment method, billing contact info, and transaction history (note: payment details are processed securely via third-party services like Stripe)
Business and customer data you enter: This includes customer names, addresses, contact details, job schedules, invoices, team assignments, payroll information, notes, images, and any other data you upload or input into Allison
Information We Collect Automatically
IP address, browser type, and device info
Pages visited, session length, and clicks
App usage data (to help us improve the experience)
Mobile info if you use the app (like OS type, crash logs)
Optional: Location Info
We may collect location data (with your permission) for things like time tracking or routing, but you can turn this off at any time in your device settings.
3. How We Use Your Information
We only collect what we need to help you run your business better. Here’s how we use your data:
To deliver core platform features and functionality
To provide support and respond to your requests
To send onboarding tips, product updates, or essential alerts
To improve Allison through usage insights and analytics
To comply with legal obligations
We do not sell your data. Ever.
4. Customer Data Belongs to You
If you're a cleaning business using Allison, you may upload your customers’ personal information (names, addresses, contact info). This data is yours. You’re the “data controller,” and we act only as a “processor” on your behalf.
We never use or access your customer data except:
To provide support if you ask us to
To troubleshoot or maintain the system
When legally required
5. Sharing with Third Parties
We may share your information only with trusted partners who help us run Allison, such as:
Cloud hosting (e.g., Railway)
Payment processors (e.g., Stripe)
Support platforms (e.g., Intercom, Help Scout, Algolia)
Analytics tools (e.g., Google Analytics, Mixpanel)
Each partner is under contract to keep your data safe and private. We do not sell or share data for advertising purposes.
6. Data Retention
We keep your data only as long as needed to:
Provide the service
Meet legal, accounting, or regulatory obligations
Resolve disputes
When your account is closed, we may retain some data for backup or legal reasons, but we’ll securely delete anything no longer required.
Want your data deleted? Just email us at team@getallison.com and we’ll guide you through it.
7. Data Security
Allison uses industry-standard security measures, including encryption in transit, role-based access controls, and audit logs. No system is perfect, but we’re committed to protecting your information.
8. Cookies & Tracking
We use cookies and similar tools to:
Save your login session
Understand how users navigate the product
Improve the overall user experience
You can manage cookie settings in your browser. Blocking cookies may impact certain features.
9. Your Rights
Depending on where you live, you may have the right to:
Access a copy of your data
Correct or update inaccurate info
Delete your data (“right to be forgotten”)
Opt out of certain types of processing
To exercise any of these rights, email team@getallison.com. We’ll respond promptly.
10. Data Transfers
Allison is U.S.-based, and your data is stored in the United States. If you’re outside the U.S., you acknowledge that your data may be transferred and processed in the U.S. under U.S. laws.
11. Children’s Privacy
Allison is not intended for use by children under 18, and we do not knowingly collect data from them. If you believe a child has provided us with personal info, contact us and we’ll delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you via email or through the platform.
The latest version will always be posted here with the “Last Updated” date at the top.
13. Contact Us
Questions, requests, or concerns?
Reach out to team@getallison.com and we’ll help you out.